Last fall Thomson Reuters migrated their accounting platform to one being used by their other international offices. Since then, customers have been having serious problems ensuring invoices are accurate and they have received what they’ve ordered.
The Vendor Liaison Committee of the Canadian Association of Law Libraries has been meeting with senior management at Thomson Reuters to ensure these concerns are addressed and fixed. If you are not a member of CALL/ACBD and are having difficulties resolving your issues, please contact me at email@example.com and I will add your concerns to ours.
We are hopeful this will be resolved soon.